Virtual Services Overview


DialCare provides you virtual access to doctors, dentists, mental health professionals whether you're at home or on the road.

Where can I sign up for DialCare® Physician Access?

Simply register online or call (855) 335-2255 to create and register your account.


How do I use DialCare Physician Access?

After you sign up, you can request a consult 24/7 all year, including holidays, ONLINE, over the PHONE or through our DialCare mobile app.


When should I use DialCare Physician Access?

Physician Access can be used for non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections. Should an emergency situation arise, call 911.


Can I use DialCare Physician Access while I'm on the go?

Absolutely! DialCare Physician Access is available while you're traveling within the United States.


Are prescriptions guaranteed?

No, prescriptions are not guaranteed, and are written at the discretion of your doctor. There are no prescriptions available for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

Where can I sign up for DialCare® Mental Wellness?

Simply register online or call (855) 335-2255 to create and register your account.


How do I make an appointment?

Members can use DialCare Mental Wellness from 7 a.m. to 10 p.m seven days a week ONLINE, over the PHONE or through our DialCare mobile app. Each appointment is scheduled for 30 minutes.


What conditions can DialCare Mental Wellness help with?

Our licensed mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.


Can DialCare Mental Wellness help with emergency crisis situations?

If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help.

If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.


Are prescriptions part of DialCare Mental Wellness?

Prescriptions are not part of the DialCare Mental Wellness plan.

Teledentistry Overview

Teledentistry gives you 24/7 access to dentists in your state, even on holidays or while you're traveling. You can consult with these dentists for common dental issues such as broken, chipped, sensitive or misaligned teeth. When medically appropriate, teledentists can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience.


Where can I sign up for DialCare® Teledentistry?

Simply register online or call (855) 335-2255 to create and register your account.


How do I access DialCare Teledentistry

After you sign up, you can request a consult 24/7 all year, including holidays, ONLINE, over the PHONE or through our DialCare mobile app.


When should I use teledentistry?

While teledentistry can be used for a myriad of non-emergency dental issues, it is not to be used for emergency situations. Should an emergency situation arise, call 911.


Can I use teledentistry while I'm on the go?

Absolutely! Teledentistry is available while you're traveling anywhere within the United States.


Are prescriptions guaranteed?

No, prescriptions are not guaranteed, and are written at the discretion of your dentist. There are no prescriptions available for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.